• " The Crumelurs® are here to put a smile on your face"
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Terms and conditions

Terms & Conditions

About CreativtFri/ Crumelurs
The company is based in Sölvesborg. The company's mailing address is Dr. Sternsgatan 4 F, 29432 Sölvesborg. If you want to get in touch with us, send an email to hello@crumelurs.com with your case and your contact details and you will hear from us shortly.

Ordering
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all information about products, price, billing and delivery address.If there is an error in the order confirmation, you should immediately contact us via e-mail to order@crumelurs.com.

Delivery
Our normal delivery times are 5-8 working days. Please NOTE! Orders placed on weekends will be sent no earlier than the Monday after. If delays in delivery should occur (without us notifying you of longer delivery times), please contact us at the e-mail address: order@crumelurs.com.

Prices
All prices in the store are stated in SEK and all prices are inclusive of 25% VAT. We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

Return Policy
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

5.1 When using your right of withdrawal:
You must announce that you regret it. The message should be sent to us order@crumelurs.com.  In your message, your name, address, e-mail address, order number, and the goods to which the return applies must be clear and clear.You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should, therefore, be shipped well packaged and in original packaging. In the amount of the refund, we reserve the right to deduct a sum corresponding to the reduction in value compared to the original value of the product for the used or damaged products.

5.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and the seal (sealed) has been broken by you. Products that have the nature of sealed sound or image recording and where the seal has been broken by you. Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes. Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal. Goods that can deteriorate quickly, such as food. Issue numbers of newspapers or magazines. For more on the statutory right of withdrawal, see here.

Complaints and complaints
We inspect all products before sending them to you. Should the product still be damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error-free of charge you must always contact us for approval before returning a defective item.The complaint must be sent immediately after the defect has been discovered, no later than 5 days after the product has been received.

6.1 How do you go about complaining?
Any errors and defects should always be reported to order@crumelurs.com where you enter your name, address, e-mail address, order number and a description of the error. If we fail to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. For complaints, we follow guidelines from the Swedish Public Complaints Board, see arn.se.

Limitation of Liability
We take no responsibility for any indirect damage that may result from the product. We accept no responsibility for delays/errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier. Furthermore, no liability is assumed for any changes to products /product properties that have been changed by the respective supplier and other factors beyond our control.

Product information
We reserve the right for any printing errors on this site as well as the final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

Information about Cookies
According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website.

Privacy Act
We protect your personal data and your personal integrity in accordance with the Personal Data Act (1998: 204). We do not save your customer information for anything other than completing your order. As a customer, you can always request correction, excerpts and that we remove your information from our register.

Changes to the General Terms and Conditions
We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.

Dispute and choice of law
I(n the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Advertising Complaints Board, see arn.se.  For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.

13. Not retrieved package that returns
Parcels that go back will order customers to be charged with SEK 200.


CreativtFri
Dr. Sternsgatan 4 F
294 32 Sölvesborg

org no: 6309263306


About us

We sell merchandise as well as other lifestyle products designed by Cathrin Frisemo at the Crumelurs shop.

Payment
VISA MasterCard PayPal Swish

Contact:
Do you have any wishes, thoughts or just want to get in touch with us? Email address: hello@crumelurs.com, CreativtFri, Dr. Sternsgatan 4F,  294 32 Sölvesborg, Sweden